What are my payment options?


How to take the heat out of your water bill

 

When it comes to managing household bills, everyone has a preferred way to pay. It’s why South East Water offers a range of payment options for your water and sewerage bill – tap into the one that suits you best.

You can also manage your account and payment options online by signing up to mysoutheastwater.com.au. It’s a simple, secure and convenient way to manage your account online, 24/7

Payment options

 

Set and forget

Direct debit means you don’t need to worry about forgetting to pay your bill – it’s all done for you. Simply sign up and we’ll automatically deduct the amount you owe each quarter when your bill is due. You’ll still receive a copy of your bill for reference and to help you monitor your household’s water use.

If you receive Centrelink benefits, explore Centrepay – it’s a free service that takes regular deductions from your Centrelink payments, and puts them directly onto your water and sewerage bill.

 
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Direct debit

Set up payments at
mysoutheastwater.com.au

 
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Centrepay

Arrange regular deductions from your Centrelink payments
CRN: 555 050 397J


 

Online anytime

Always on the go? Pay your bill online whenever and wherever you want using BPay, Visa or MasterCard. You can also make credit card payments over the phone 24/7.

 
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Credit card (Up to $5,000)

Pay by Visa or MasterCard online
or call 1300 659 658

There is no surcharge for paying by credit card.

 
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BPay (Up to $20,000)

Pay your bill through internet banking
Biller code: 24208
Your reference number is on your bill

 

Business customers can now pay using EFT (with plans to make this available for residential customers shortly).

 
EFTlogo

Electronic funds transfer (Limit set by bank)

The BSB, account number and account name are listed on your bill. Go to the pay anyone tab in your online banking environment.


 

Pay by post

Like to balance a cheque book? You can still pay your bill by posting us a cheque. You can also take your bill into any Australia Post outlet and pay over the counter using Postbillpay (or pay online at postbillpay.com.au).

 
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Cheque

Mail a cheque and payment slip to:
South East Water, GPO Box 2763
Melbourne VIC 3001

 
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Postbillpay

Pay by visiting postbillpay.com.au or an Australia post store
Billpay code: 0361
Your reference number is on your bill


 

Payment plans

Do you find smaller, more frequent payments easier to manage? Spread the cost of your bill with a payment plan, making fortnightly or monthly payments via your bank account or credit card.

To create a payment plan that suits you, visit mysoutheastwater.com.au, click on ‘Set up a payment plan’ and follow the steps. You can even choose a start date to fit in with your household and lifestyle needs.

If your financial circumstances have changed, or you’re having trouble paying your bill, you can get in touch with the South East Water Assist team. They can work with you to provide support through a range of programs and services tailored to your personal circumstances.


 
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