What is a stop tap
All properties have a stop tap, which is connected to your water meter.
The stop tap is located on the road side of the meter and is used to control the water supply to a either an individual property or a group of properties (ie. a block of flats). Houses will find it located outside, while for units or apartments it may be near your front door or in a service cupboard.
To turn a stop tap ON: Turn anti-clockwise fully.
To turn a stop tap OFF: Turn clockwise fully.
You should turn off your stop tap if you have a burst or when doing work to your water supply.
Check the image below to ensure you are looking at the stop tap and not a garden tap.
If your stop tap does not turn off, you can log a request for South East Water to come out and repair it here.