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What are my payment options?

To make it easier for you to manage your bills we have a range of payment options to suit your needs.

I may have a leak. What do I do?

If you have checked for a water leak and the test shows you may have a leak, turn off the stop tap on your meter and keep it turned off when possible.

How do I check for a water leak?

A leak on your property can contribute to high water use and a sudden increase in the cost of your water bill.

What is the Utility Relief Grant Scheme?

The Utility Relief Grant Scheme (URGS) is a government program that assists households that are unable to pay their electricity, gas or water bills.

Moving house - what do I need to know?

We want to help make your move as easy as possible. Our online moving form is available for tenants and landlords. See more for those buying or selling

Can I have more time to pay my water bill?

If you find you aren't able to pay your bill by the due date, you can request a payment extension