Can I have more time to pay my water bill?

If you find you aren't able to pay your bill by the due date, you can request a payment extension. You can get extra time to pay your account either by going online or by phone.


To get an extension online through mySouthEastWater simply log in or register and then go to the Billing tab, select more time to pay and follow the steps.


To request more time to pay by phone.

  1. Find a copy of your bill and locate your account number (located on the top right hand corner of the bill)
  2. Phone 13 18 51
  3. Select option 2 and follow the prompts

Payment plans

If you prefer to make smaller, easier to manage payments you might prefer a fortnightly or monthly payment plan. It’s easy to set up a payment plan in mySouthEastWater. Simply log in or register .

Customer Care

If it’s hard to meet your financial commitments, including paying your water and sewerage bill, you’re invited to have a confidential chat with a team member from our dedicated Customer Care team. They’ll listen to your individual circumstances then work with you on a plan to help you pay and manage your water and sewerage bill.
Contact our Customer Care team for short and long-term support options such as:

Have a confidential chat with our Customer Care team on 9552 3540 (Monday to Friday, 8 am – 5 pm) or Let us help you through this form and our team will get back to you or email for more information.

Other payment assistance options

We know everyone's needs are different. That's why we offer a range of services and programs for you to tap into, making paying your bills easier to manage.
Check out our support and assistance page for more information.


If you haven't registered yet for mySouthEastWater  it's quick and easy, all you'll need is a copy of your bill.

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