If you find you aren't able to pay your bill by the due date, you can request a payment extension. Once per bill you can get extra time to pay your account either by going online or by phone.

mySouthEastWater

To get an extension online through mySouthEastWater simply log in or register and then follow the links to Request more time to pay and follow the steps.

Phone

To request a payment extension by phone.

1. Find a copy of your bill and locate your account number (located on the top right hand corner of the bill)
2. Phone 131 851
3. Select option 2 and follow the prompts

Payment plans

If you prefer to make smaller, easier to manage payments you might prefer a fortnightly or monthly payment plan. It’s easy to set up a payment plan in mySouthEastWater. Simply log in or register then go to Set up a payment plan and follow the steps.

Other payment assistance options

We know everyone's needs are different. That's why we offer a range of services and programs for you to tap into, making paying your bills easier to manage.
Check out our support and assistance page for more information.