What are my payment options?
How to take the heat out of your water bill
When it comes to managing household bills, everyone has a preferred way to pay. It’s why South East Water offers a range of payment options for your water and sewerage bill – tap into the one that suits you best.
You can also manage your account and payment options online by signing up to mySouthEastWater. It’s a simple, secure and convenient way to manage your account online, 24/7
Set and forget
Direct debit means you don’t need to worry about forgetting to pay your bill – it’s all done for you. Simply sign up and we’ll automatically deduct the amount you owe each quarter when your bill is due. You’ll still receive a copy of your bill for reference and to help you monitor your household’s water use.
If you receive Centrelink benefits, explore Centrepay – it’s a free service that takes regular deductions from your Centrelink payments, and puts them directly onto your water and sewerage bill.
Always on the go? Pay your bill online whenever and wherever you want using BPay, Visa or MasterCard. You can also make credit card payments over the phone 24/7.
Credit card (Up to $5,000)
Pay by Visa or MasterCard online
There is no surcharge for paying by credit card.
BPay (Up to $20,000)
Pay your bill through internet banking
Business customers can now pay using EFT (with plans to make this available for residential customers shortly).
Electronic funds transfer (Limit set by bank)
The BSB, account number and account name are listed on your bill. Go to the pay anyone tab in your online banking environment.
Pay by post
Like to balance a cheque book? You can still pay your bill by posting us a cheque. You can also take your bill into any Australia Post outlet and pay over the counter using Postbillpay (or pay online at postbillpay.com.au).
Mail a cheque and payment slip to:
Do you find smaller, more frequent payments easier to manage? Spread the cost of your bill with a payment plan, making fortnightly or monthly payments via your bank account or credit card.
To create a payment plan that suits you, visit mySouthEastWater, click on ‘Set up a payment plan’ and follow the steps. You can even choose a start date to fit in with your household and lifestyle needs.
If your financial circumstances have changed, or you’re having trouble paying your bill, you can get in touch with the South East Water Assist team. They can work with you to provide support through a range of programs and services tailored to your personal circumstances.