Moving house - what do I need to know?
We want to help make your move as easy as possible.
Buying or selling
If you’re buying or selling your house your solicitor or conveyancer is responsible for sending us a notice of acquisition/disposition. This let's us know you're moving into or out of a property and will be used to setup or close your account.
Leasing or renting
If you’re a landlord or are using an agent to manage the tenancy of your investment property, it is your (or your agent’s) responsibility to let us know the moving in details of your tenant. If you don't have the tenants details, contact your agent and ensure they advise us through our online moving form. We don't ever turn the water off, so until we receive the tenants details you will be billed for water usage at the property.
If you’re a tenant and you’re:
These are requirements under the Water Act 1989 and the Residential Tenancy Act 1997.